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Returns & Replacements

Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.

Value Products Ltd. Cancellation Rights: Value Products Limited extends this from 14 days to a full 30 day period from the day goods are received as part of our no quibble guarantee. The following illustrates our cancellation rights against your statutory cancellation rights: 

Statutory Rights Value Products Return Policy
Period for cancellation 14 days 30 days
Free return of goods? Yes Yes
Refund the costs of shipping the item back to us in the event of cancellation? No Yes
Refund the costs of shipping the item back to us if large direct ship item or custom product? No Please contact us - dependent on location and manufacturer policies
Refund of outbound shipping costs if defective? Yes Yes
Refund of outbound shipping costs if cancelled? Yes, cheapest method of shipping Yes, cheapest method of shipping

Faulty Goods Returns

If at any time during the life span of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department on 0800 1777 118 for a returns form.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.

30 Day Guarantee Returns Process

If for any reason you wish to return your purchase to us under our 30 day no quibble guarantee, this must be done within 30 days of receipt of goods*. Products should in their original packaging and in a sellable condition. Please follow the following procedure:

Call Customer Service on Freephone 0800 1777 118 who will provide you with a returns number
They will provide you with instructions on how to return the goods to us free of charge
Please ensure that you provide the correct details of the person who should be credited
When returning goods please ensure that you include the returns form that Customer Service provide you with and your returns number quoted when you arranged your return
As part of the no quibble guarantee goods should be returned in a re-sellable condition, if you have any doubts about packaging goods for return, please ask Customer Services who will advise you on repacking the goods.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.


Waste Electrical and Electronic Product Disposal: The Waste Electrical and Electronic Equipment Regulations 2006 (known as the WEEE Regulations) came into effect in the UK on the 1st July 2007. These Regulations are designed to encourage the recycling and environmentally sound disposal of waste electrical and electronic equipment (WEEE) and to reduce the amount being thrown away in household bins and ultimately ending up in landfill.

Every year the UK throws away over 2 million tonnes of waste electrical and electronic equipment. If WEEE ends up in landfill sites, the components of the products can break down to produce toxins that can cause soil and water contamination. This can have harmful effects on natural habitats, wildlife and human health. For this reason, consumers are being encouraged to help minimise the impact of waste on our environment by having their waste electrical and electronic goods recycled or re-used.

At Value Products we are aware of our responsibilities under the WEEE Regulations and are providing a free method of disposal of your old electrical or electronic equipment. As a responsible business we are working with our WEEE compliance scheme, Budget Pack, to ensure waste electricals are collected and recycled in an environmentally sound way.

Products that are covered by the WEEE Regulations display a crossed out wheelie bin symbol. This means these items should not be disposed of via normal household domestic waste bins and can be recycled instead.

More information on the proper disposal of electrical waste and to identify your nearest recycling facility please visit www.recyclenow.co.uk.

Errors and omissions excepted