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Terms & Conditions

Value Products Outlet (VP Outlet) is owned and operated by Value Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.

Our Contact details:

Value Products Outlet, Unit B, Sharp Road,
Poole, Dorset BH12 4BG
United Kingdom
Phone: 0800 1777 118
Fax: 0800 1777 119
Email: sales@vpoutlet.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Prices: Unless stated to be fixed for a stated period, Value Products Ltd reserves the right to change prices at any time without prior notice. All prices include VAT and an economy shipping charge.

Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Value Products Ltd will still be fit for the purpose of its intended use.

Overseas Orders: Value Products Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.

Delivery Schedule

We aim to despatch all orders same day if recieved before 4pm. Orders placed after 4pm friday or during the weekend will be despatched on the following Monday. All prices include a 5 day super saver delivery charge - if you need your order sooner please select an alternative expidited shipping method at checkout.
Please note that despite our best efforts there are parts of the UK we cannot reach with a next day delivery service.

Back Orders

If for any reason your item is not in stock, we will back order for you and despatch when back in stock.

Tax Charges

Please note that all prices quoted include VAT.

Credit Card Security

Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via SagePay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.
Currently we accept payments from the following card types:

Visa
Mastercard
Visa Electron
Visa Debit
PayPal
Amazon Payments

Guarantee

30 day no quibble guarantee* - if for any reason you are not TOTALLY SATISFIED with your purchase, simply call us within 30 days upon receipt of goods on 0800 1777 118 and we will provide a full refund or send replacement goods.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.
For more information please see our returns page